Lopoca
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PARTNER OR PLAYER

Responsible Gambling

1. Responsible Gaming
1.1. You may at your discretion choose to exclude yourself from playing any games on our website. In order to block your access to the games you need to send an email to the following email address support@lopoca.com indicating the following particulars “self-exclusion” or setup it by yourself in your members lounge in the My Account area.

1.2. When setting up your member or players account you may also choose to impose a ceiling on the maximum stake you may make in relation to a game. Should you exceed the maximum stake at any time, then your account will automatically be blocked and access to our games will be denied.

1.3. Should you opt for self-exclusion in the manners contemplated above then you will not be able to reverse this position for at least 7 days, after which you will be able to send an email to the same email address in order to re-activate your access to our games and re-activate your account.

2. Social Responsibilty
Following information about social responsibility will be found on the Lopoca webpage:

Do you play too much?
Gaming can be both entertaining and profitable. But you can’t always win. Losing is a part of the game and you have to be prepared for it. Therefore you should play responsibly, and not risk money that you can’t afford to lose. Gaming can also be addictive and make you lose perspective of time and money. We at Lopoca Gaming Ltd. want all your gaming experiences to be as positive as possible, even if you lose. Therefore we work hard to help you control your own gaming.

We help you set the limits!
We want to give you the opportunity to set your own gaming limits, budgets, and boundaries . That’s why we are working with the Global Gambling Guidance Group (G4), which certifies Internet gaming sites just for this purpose. Together we provide you with tools to prevent unhealthy gaming behaviour and enable you to play responsibly.

Why not take our self test to find out if you play too much?
Self Assessment Test (Ferris&Wynne).

Do you need to cool off?
We can also help you take a cooling off period (7 days) or block the service for six months. If you think you may have a problem we can give you advice on where to turn for professional help.

Are you worried about your children?
Are you worried about your children having access to this site? If you as an adult share your computer with under-aged persons, always make sure that access to usernames, passwords, and banking- details is prevented. There is also software you can use for this purpose. Two examples are: NetNanny and Cyber Patrol. If you need additional help you can always e-mail us at responsiblegaming@lopoca.com.

18+
It is illegal for anyone under the age of 18 to open an account and/or to gamble with Lopoca. The Company reserves the right to request proof of age from any customer and may suspend an account until adequate verification is received.

Are you worried about your friends?
Are you worried that a close friend or relative might have a gambling problem? Please contact our support department. They can help set both you and the person you are worried about on the right track.

Independent organisations
Here you will find contact information to organisations that can help gamblers, people with a gambling addiction, and their family and friends.


The law points out in respect to protection and responsible gaming the following points:

A licensee shall display at all times, in a prominent place, on the entry screen of the website, a warning of the addiction possibilities of gaming and information and links to other websites assisting compulsive gamblers;

A registered player may by written notice or electronic notice to the licensee:
(a) set a limit on the amount the player may wager within a specified period of time;
(b) set a limit on the losses the player may incur within a specified period of time;
(c) set a limit on the amount of time the player may play in any one session;
(d) exclude the player from playing for a definite or indefinite period of time.
(2) A player who has set a limit or exclusion under this regulation may change or revoke the limit or exclusion by written notice or electronic notice given to the licensee.
(3) A notice increasing or revoking a limit or decreasing the exclusion has effect only after seven days after the licensee has received the notice.
(4) A notice reducing a limit or increasing the exclusion has effect immediately after it is received by the licensee.
(5) A licensee shall not accept a wager from a player contrary to a limit or exclusion set by the player under this regulation.

(1) Where the game is displayed on a screen the licensee shall cause to be displayed on the screen, at all times during the game, a counter which automatically updates and shows the player’s account balance.
(2) (a) The licensee shall also make available to every player an automatic reality check at intervals of one hour.
(b) The automatic reality check shall:
(i) suspend play;
(ii) clearly indicate for how long the player has been playing;
(iii) display the player’s winnings and losses during such period of time;
(iv) require the player to confirm that the player has read the message;
(v) give an option to the player to end the session or return to the game.


Casino Games

Responsible gambling

Lopoca, Lopoca Gaming Ltd. and Plus 5 Gaming Limited are fully aware of their responsibility towards their customers and players and take this responsibility very seriously.

Age control

The company does not allow underage persons (under the age of 18) to participate in games for real money. For this reason the company requests that players confirm that they are of legal age and give their date of birth upon registration. Plus 5 Gaming Limited will undertake checks to ensure the age and identify of real money players.

In addition, the company requests a copy of an official document, which includes a photograph and the date of birth, before the first payout. Should the company establish in the course of the above-mentioned verification, that a player is underage, all transactions recorded on this account will be reversed regardless of whether games were won or lost. The player is barred from further play as of immediate effect.

Rules of responsible gaming

The following rules should be strictly observed when playing:

  • Take regular breaks from your games.
  • Determine your daily and monthly betting limit in advance. These are the maximum amounts you are allowed to place bets for in the Play for Cash area. However, you may wish to define lower amounts as your own personal limits. You can make those changes in the "Account Details" menu. Decreasing your limits will be of immediate effect. Increasing your limits will take 48 hours to be effective.
  • Remember, gambling is a form of entertainment, not a legitimate means of obtaining money.
  • Decide beforehand how high your losses can be.
  • Do not play under the influence of alcohol or medication, in a depressive mood or when you are not fully rested and able to concentrate.
  • After purchase you will receive an e-mail notification. We recommend the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them at an easily accessible place.
Blocking the account/Self-exclusion

If at any time you wish to stop gambling with Plus 5 Gaming Limited you may request to be self-excluded. Plus 5 Gaming Limited offers you both a 72-hour 'cooling off' period and a 6-month self-exclusion.

You may impose a 72-hour cooling off period by selecting the option within "My Account". Should you wish to request a 6-month self-exclusion we ask that you contact Customer Support at +43 681 20465543, free phone from the UK. Alternatively, you can contact us via e-mail at support@lopoca.com. The user needs to apply for reimbursement of any credit amounts on the account.

Excluded users are prevented from accessing any of the games played for real money. Users can continue to play for fun without the risk of losing their own money.

Contacting a counselling/therapy/treatment institution

There are many organisations offering assistance and counselling for gaming addicts. Below is a list of links to institutions specializing in addictions - particularly gaming addiction.

www.gamcare.org.uk
www.gamblersanonymous.org
www.gamblersanonymous.org.uk
www.ncpgambling.org
www.miph.org/gambling
www.problemgambling.com

Contact

Please contact us directly if you have any further questions relating to our activities in regard to responsible gaming.

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© Lopoca Gaming Ltd. All rights reserved
Office 1/2238 Level G, Quantum House, 75 Abate Rigord Street, 1120 Ta’Xbiex, Malta, Reg.-Nr.: C49934
Lopoca Gaming Ltd. is licensed and regulated in Malta by Malta Gaming Authority (MGA).
This website is operated under the following licence granted by Malta Gaming Authority (MGA): MGA/CL3/709/2010 and MGA/CL2/1158/2015..
The license was issued on 10.04.2012 and 27.05.2016