How do I complete an interrupted game?

Refresh or relaunch our website using the same browser you were on when your game was interrupted to recover an interrupted game. This way, you can restore the interrupted spin and complete your game.

If you're still unable to complete your game, our system will auto-complete the game 24 hours after the game becomes stuck. The system will finish the game by making random selections in bonus rounds and playing out any pending Free Spins on your behalf. Any winnings due will be credited.

You can check your Casino game history to see how your balance was affected. To do this, go to "My Account" and choose "History," from where you'll be able to check your gaming history.

What do I do if my interrupted Slot game hasn't auto-completed?

Follow the instructions below:

Try clearing your web browser's cache. Select a link to visit the web browser developer's website for more instructions:

Once done, restart the website on the device you used when the game was interrupted. This restart should restore the game so you can complete it.

If the steps above don't resolve your issue, contact support with the Game ID of the interrupted round. If you don't have that information, tell us:

The name of the slot game.
The date and time that the issue occurred.
The wager amount of the bet you made in that slot game.

You can also take a screenshot of the interrupted game and send it to us. With that information, we can investigate the issue further.

How do I get my funds back from an interrupted game?

Contact us if your funds get stuck in a casino game. We'll remove the funds and credit them back to your account balance.

Can I get a refund if my game is interrupted?

We'll grant a refund if a player's game is interrupted and our third-party vendors confirm that the winnings paid were incorrect. Otherwise, we can't issue a refund.

Disclaimer:

We give links to third-party websites and products as a courtesy to our players. LOPOCA doesn't take responsibility for using these products or websites, which are independent of us. Please be mindful that any information or products mentioned should be used or referenced at your own risk and discretion.

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