1. Responsible Gaming
1.1. You may, at your discretion, choose to exclude yourself from playing any games on our website, for a minimum period of 7 days or 6 months or indefinitely. In order to block your access to the games, you need to send an email to the following email address firstname.lastname@example.org indicating the following particulars "self-exclusion" or set this up by yourself in your Members Lounge in the "My Limits" area.
1.2. When setting up your Team Partner or Player account, you may also choose to impose a ceiling on the maximum stake you want to make in relation to a game. Should you exceed the maximum stake at any time, then your account will automatically be blocked and access to our games will be denied. You may also opt to set a time limit per session, which can be set up by contacting customer support.
1.3. Should you opt for self-exclusion in the manners described above, then you will not be able to reverse this position for at least 7 days. After this period, you will be able to send an email to the aforementioned email address in order to re-activate your access to our games and/or your account.
2. Social Responsibility
The following information regarding social responsibility can be found on the Lopoca webpage.
Do you play too much?
Gaming can be both entertaining and profitable. But you can’t always win. Losing is a part of the game and you have to be prepared for it. Therefore you should play responsibly, and not risk money that you can’t afford to lose. Gaming can also be addictive and make you lose perspective of time and money. We at Lopoca Gaming Ltd. want all your gaming experiences to be as positive as possible, even if you lose. Therefore we work hard to help you control your own gaming.
We help you set the limits!
We want to give you the opportunity to set your own gaming limits, budgets, and boundaries. That’s why we are working with the Global Gambling Guidance Group (G4), which certifies Internet gaming sites just for this purpose. Together we provide you with tools to prevent unhealthy gaming behaviour and enable you to play responsibly.
Do you need to cool off?
We can also help you take a cooling off period (7 days) or block the service for six months. If you think you may have a problem, we can give you advice on where to turn for professional help.
Are you worried about your children?
Are you worried about your children having access to this site? If, you as an adult, share your computer with under-aged persons, always make sure that access to usernames, passwords, and banking details is prevented. If you need additional help you can always e-mail us at email@example.com.
It is illegal for anyone under the age of 18 to open an account and/or to gamble with Lopoca. The company reserves the right to request proof of age from any customer and may suspend an account until adequate verification is received.
Are you worried about your friends?
Are you worried that a close friend or relative might have a gambling problem? Please contact our support department. They can help set both you and the person you are worried about on the right track.
Here you will find the contact information to organisations that can help gamblers, people with a gambling addiction, and their family and friends.
In respect to user protection and responsible gaming, Lopoca offers the below options:
You can find on our website responsible gaming rules, as well as information and links to other websites/organization websites specializing in gaming addictions.
The below are set by each user and are part of Lopoca’s responsible gaming policy:
(a) You can set a limit on the amount you may wager within a specified period of time;
(b) You can set a session time limit by contacting customer support;
(c) You can be excluded from playing for a definite or indefinite period of time.
If you have set a limit or exclusion under this regulation you may change or revoke the limit or exclusion by written notice or electronic notice given to Lopoca.
A notice for increasing or revoking a limit or decreasing the exclusion has effect seven days after Lopoca has received the notice.
A notice for reducing a limit or increasing the exclusion has effect immediately after it is received by Lopoca.
Lopoca will not accept a wager from a user contrary to a limit or exclusion set by the user under this regulation.
Lopoca Gaming Limited and NetEnt are fully aware of their responsibility towards their customers and players and take this responsibility very seriously.
The company does not allow underage persons (under the age of 18) to participate in games for real money. For this reason the company requests that players confirm that they are of legal age and give their date of birth upon registration. Lopoca also undertake checks to ensure the age and identify of real money players.
In addition, the company requests a copies of official documents, which include passport or identity card, proof of address, and other KYC documents depending on the payment method used, before the first payout. Should the company establish in the course of the above-mentioned verification, that a player is underage, all transactions recorded on this account will be reversed regardless of whether games were won or lost. The player is barred from further play as of immediate effect.
The following rules should be strictly observed when playing:
Take regular breaks from your games.
Determine your daily and monthly betting limit in advance. These are the maximum amounts you are allowed to place bets for in the Play for Real or Fun area. However, you may wish to define lower amounts as your own personal limits. You can make those changes in the 'Account Details' menu. Decreasing your limits will be of immediate effect. Increasing your limits will take 48 hours to be effective.
Remember, gambling is a form of entertainment, not a legitimate means of obtaining money.
Decide beforehand how high your losses can be.
Do not play under the influence of alcohol or medication, in a depressive mood or when you are not fully rested and able to concentrate.
After purchase you will receive an e-mail notification. We recommend the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them at an easily accessible place.
Blocking the account/Self-exclusion
If at any time you wish to stop gambling with Lopoca you may request to be self-excluded. Lopoca offers you 7 days 'cooling off' period, 6 months and indefinite self-exclusion.
You may impose 7 days cooling off period by selecting the option within 'My Account'. Should you wish to request 6 months or indefinite self-exclusion we ask that you contact Customer Support via e-mail at firstname.lastname@example.org.
Excluded users are prevented from accessing any of the games played for real money. Users can continue to play for fun without the risk of losing their own money.
If you can identify yourself with four or more of the above characteristics, we recommend that you self-exclude and contact a counseling provider:
Please contact us directly if you have any further questions relating to our activities in regard to responsible gaming.
Phone: 00356 21447779